FAQ

Ordering

What form of payment do you accept?

We currently accept payment via Visa / MasterCard / American Express and Paypal.

Do you offer wholesale prices lower for larger quantities?

Yes, contact us at info@cntgppe.com for more information. 

The image shown does not match with the option I selected…

We try our best to keep our product descriptions accurate, but in the event that an image does not match the description, the words are considered as the correct selection. Please e-mail us if you have any questions or concerns.

What happens if certain products are out of stock?

We are committed to providing you with the largest selection of products available. However, from time to time certain products may be out of stock. If a product you order is out of stock, we will contact you with a suggested substitute or we may need to refund you for the products that are out of stock and ship you the rest of your order.

Shipping

Where do you ship to?

We ship anywhere in the world!

How long does it take for my order to arrive?

Express shipping: 6-11 days. Shipping by ship: 45-90 days. For Canada, please consider shipping time 30-45 days. However, we are unable to guarantee the arrival time of your order.

Please note that larger orders, especially orders with a large selection of different types of products (10 or more different selections) may sometimes take longer to fulfill and can take up to 4 additional weeks to arrive.  Please contact us at info@cntgppe.com if you need your order to arrive sooner.

Returns

We do not accept returns or refunds on non-defective products.
 
Please email us at info@cntgppe.com if you would like to return part or all of your order with the following details:
 
1.  Your order reference code 
2.  Item(s) you wish to return
3.  Reason for return
 
Please note that generally, shipping charges will be deducted from the refund amount and returns may also be subject to a 30% restocking fee. Please also refer to “Return Policy” under http://www.cntgppe.com/pages/terms for more details.
 

Has your question been left out? Never fear! Please email us at info@cntgppe.com, and we’ll get back to you within a day!